F&Q❓
FAQ
Frequently Asked Questions
Do you deliver internationally?
Currently, we deliver only in New Zealand.
How much do you charge for delivery?
We offer free delivery with every order.
How do I pay?
We accept a variety of payment methods, including credit card and PayPal.
Can I return my purchase?
Yes, returns are accepted after reviewing the product based on our Return & Refund Policy.
Do you accept returns for non-defective products?
Yes, we accept returns for both non-defective and defective products, provided they meet the conditions outlined in our Refund Policy.
Can I return used items?
No. Returns are only accepted for unused items in their original packaging.
What if my package is lost or delayed?
If your package is delayed or appears to be missing, please contact us immediately. Our support team will assist you in resolving the issue as quickly as possible.
How long does shipping take for my order?
Orders are processed within 1–3 business days.
Delivery typically takes 7–14 business days after dispatch.
What if I've received a damaged or incorrect item?
We sincerely apologize if you receive a damaged or incorrect item. Please contact us right away and we will arrange a replacement or refund.
Do you offer exchanges?
Yes, exchanges are available if the item meets the conditions outlined in our exchange policy.
How long do I have to initiate a return?
You may request a return within 14 days of receiving your order. Once approved and processed, the refund will be issued accordingly.
How do I track my order?
You can track your shipment using the “Track Your Order” page on our website.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we can cancel it and issue a refund.
Can I modify my shipping address after placing an order?
Yes, you may update your shipping address before the order is shipped. Please contact us immediately so we can update your details.
How long will it take to receive my refund?
Once we receive and inspect the returned item, refunds are processed within 7 business days.
